Support

Joker: Card game · help with rules, purchases and technical issues

Found a bug, have a question about the rules or a suggestion? Contact the developer, BABEL.SK. We answer in English and Slovak.

1. Contact

Email: dev@babel.sk — please put “Joker Support” in the subject. To help us, include:

• Your device (iPhone, iPad or Mac) and its iOS, iPadOS or macOS version.
• The App version (shown on the App Store page or in your purchase history).
• What happened, what you expected, and how to make it happen again.
• A screenshot, if it helps.

Never send your Apple Account password, payment details or verification codes.

2. Rules and how to play

The full rules are in the App under Game Rules, and Learn to Play in the menu walks you through a guided first round. Questions such as “why can't I lay down this meld?” are usually answered by Hint on the table, which explains the suggested move.

3. Remove Ads (iPhone and iPad)

Remove Ads is a one-time purchase that removes all advertising and makes hints unlimited. If you already bought it — for example on another iPhone or iPad — open Settings → Ads → Restore Purchases while online and signed in with the Apple Account that made the purchase. The Mac version has no ads at all.

If the purchase is pending approval (for example Ask to Buy), wait for it to be approved. If ads remain after a purchase, email us the message shown in the App and the steps you tried. Do not buy it a second time. For refunds, use Apple's Report a Problem page.

4. Hints and ads

On iPhone and iPad each match comes with 3 free hints. When they run out you can watch a short ad for 3 more. If no ad is available, the hint is free. Full-screen ads may appear between rounds, never during your turn.

5. Privacy choices

Where it applies to your region, you can change your advertising choices in Settings → Ads → Privacy Choices. Tracking permission can be changed in iOS Settings → Privacy & Security → Tracking. See the Privacy Policy.

6. Game Center

Wins and achievements are reported to Game Center for the player name set in the App's Settings, when you are signed in to Game Center on the device. If they do not appear, check that you are signed in (iOS Settings → Game Center) and that the name in the App matches the player you play as.

7. Your games and statistics

Your game in progress, history and statistics are stored only on the device. Deleting the App removes them, so please do not reinstall it as a first troubleshooting step.

8. Report an advertisement

If an ad is inappropriate or misleading, email us what it showed (a screenshot helps) and roughly when you saw it.